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Case study · Customer service

WhatsApp customer support

A service hub on WhatsApp that handles bookings, changes and questions for a home-services business.

Industry
Customer service
What we built
AI agent, WhatsApp, Automation
Timeline
2 months
Customer support conversation on WhatsApp

The challenge

Customers struggled with call centers, confusing websites and long hold times for simple tasks like booking or changing an appointment. The business spent its staff time on repetitive questions and manual coordination between departments.

What we built

We turned WhatsApp into the customer's single point of contact. Customers book, change and ask in plain conversation, while the AI coordinates with staff in real time to resolve requests and send updates.

Outcomes

  • No waiting on hold for routine requests
  • Bookings, changes and questions handled in one conversation
  • Routine coordination automated for the business
  • Staff kept in the loop in real time

Built with

DjangoOpenAIWhatsApp

Next project

Voice, chat and SMS service agent